Refund Policy

At Herbal Balance, customer satisfaction is important to us. We strive to provide quality products and a smooth shopping experience. Please read our refund and return policy carefully before placing an order.

Eligibility for Returns & Refunds

You may request a return or refund if:

• You received a damaged or defective product.

• You received the wrong product.

• Your order is incomplete or significantly different from what you ordered.

To request assistance, please contact us within 7 days of receiving your order and provide your order number along with clear photos or videos of the product, where applicable.

Non-Returnable Items

For hygiene, safety, and product-quality reasons, certain products may not be eligible for return or exchange once opened, used, or damaged after delivery.

We reserve the right to refuse a return or refund if the product has been used, altered, or damaged due to improper handling by the customer.

Refund Process

Once your return or refund request is reviewed and approved, we will process the refund according to the circumstances of your order.

Approved refunds may be issued through:

• Bank transfer

• Store credit

• Another mutually agreed refund method

Please note that shipping or delivery charges may not be refundable unless the return is due to an incorrect, damaged, or defective item sent by us.

Order Cancellation

Orders may be cancelled before they have been processed or dispatched. Once an order has been shipped, it will be subject to the return and refund conditions mentioned above.

Contact Us

For any return, refund, or order-related questions, please contact us at:

Email: herbalbalanceofficial@gmail.com
Website: herbalbalance.pk